To help explain what we do, we've created a short video giving our customers behind the scenes access to Gear4music.
The About Gear4music video follows the story of the drummer from the other film we created called Our Journey, which was designed to explain how our customers have inspired us during the last 10 years, and celebrate our new-look website. You can watch this film and learn more about the making of it here.
Gear4music Limited was launched in 2003, and has become one of the largest retailers of musical instruments and equipment in the UK, now having over 1.3 million registered customers. In 2012 we also launched Gear4music in 15 different languages, and we are now one of the fastest growing music companies in Europe.
On 3rd June 2015 Gear4music made an Initial Public Offering (IPO) on the London Stock Exchange’s AIM market. This means that members of the public can now buy shares in Gear4music, and become part of our story. Floating Gear4music puts us in an even better position to grow, offering an even wider range of music gear with the same great level of service our customers have come to know us for.
To learn more about Gear4music shares and our corporate profile, visit our Investor Website.
Our Mission is simple: We want to make purchasing and owning musical instruments and equipment easy for everyone, by providing GREAT PRICES and EXCELLENT SERVICE, regardless of where you live, or how you buy from us.
We supply musical instruments and equipment manufactured by many of the industry's best known brands, at very competitive prices. We also produce a range of fantastic value, high quality own-brand music products.
What to expect
As well as saving money, when you order from us you can:
- Get a clear indication of when to expect delivery
- Book your own specific delivery date, and choose your delivery service
- Receive email and text message updates regarding your order
- A 2 year warranty as standard
- Enjoy a 30 day money back guarantee on everything, with FREE returns
- Choose to buy an extended warranty and up to 120 day money-back guarantee
- Expect to get a high standard of customer service by email or telephone
Ratings and Awards
Customer Comments and Feedback
"Brilliant prices on great products delivered fast" By Mark Smith via Trustpilot 15th May 2017
"Very pleased with my order, it arrived quickly and in great condition." By Adam Watt via Trustpilot 15th May 2017
"As always, excellent service, delivery slot perfect." By Mark Morgan via Trustpilot 14th May 2017
"Good value and prompt delivery" By Neil Swan via Trustpilot 27th April 2017
"Quick and easy to order. Delivery fast." By Peter Patrick via Trustpilot 27th April 2017.
"Excellent service all as described." By Alan Edwards via Trustpilot 27th April 2017
"A prompt efficient service , highly recommended." By Paul Nayler via Trustpilot 20th April 2017.
"Website very good, ordering very easy, items delivered as ordered and well packaged. The carrier used for delivery is the best i have ever come across with regards to communication, tracking and delivery as promised. Will defo use GEAR 4 MUSIC for all my needs in future." By Trevor Clarke via Trustpilot 20th April 2017
"Very good delivery,accurate information, just what I wanted." By Sally Anne Cooper via Trustpilot 20th April 2017.
"Fast service. Excellent quality goods. Very pleased." By Claire Houckham via Trustpilot 20th April 2017.
"Very helpful...excellent delivery...will definitely recommend." By Sally Anne Cooper via Trustpilot 20th April 2017.
"Great first purchase!Brilliant service - fast delivery. Item was just what we required and easy to set up and use." By Helen Bristow via Trustpilot 20th April 2017
"Excellent service as always. Quick Delivery and Excellent products" By Sally Anne Cooper via Trustpilot 19th April 2017.
"These guys are amazing. I've ordered a guitar case from them, only to find that I totally forgot to measure my guitar and check if it will fit in the case (spoiler alert: it didn't). So I got in touch with Gear4music, explained the situation and they were happy to replace the case with a different one that fits my guitar perfectly. Everything was done in under a week, very friendly service too. Happy to have dealt with them." By Aleks Baklanovs via Facebook 16th April 2017.
"Called in to the store today for the first time. The staff are very helpful (sorry I don't know the staff members name but he was in the electric guitar department today 13/4) The guitars on display are fantastic. they range from under £100 to thousands of pounds. My 14yr old son bought 2 guitars and is very happy. Well worth the visit and we will be back once he saves some more money." By Mike Cunningham via Facebook 12th April 2017.
"Always helpful and courteous, a friendly environment for any budding musician." By Ben Styles via Facebook 9th April 2017.
Apart from the excellent service and choice of kit that Gear4music has, I am really impressed by their Facebook postings which shows new products and musical tips also. I recently purchased a new Epiphone Masterbilt Zenith guitar on a review that was posted up and within two days I was playing it at home and really pleased I did. Wouldnt buy from any other music company! By Keith Duckett via Trustpilot 2nd June 2017
Excellent service. Great product and arrived before expected delivery date! By K Welton via Trustpilot 2nd June 2017
Fantastic service. Next day delivery and we were on tour so they delivered to a drop off point. ! By Stephen Gerrity Trustpilot 2nd June 2017
Well stocked business, offering reasonable prices. Very reliable to deal with, with fast delivery times. By Alan McGain via Trustpilot 20th June 2017
Perfect service as always. Order was placed and they provided tracking information right up to the hour of delivery. Can't get better. By Martin Hampton via Trustpilot 20th June 2017
Our experience with Gear4music has been excellent. Both our orders have arrived quickly and well packed and the goods were as advertised. A recent query to the firm was answered very quickly and with good advice. Overall we have been very pleased with Gear4music. By Judy Lee via Trustpilot 20th June 2017
"Excellent service" By Timothy Warren via Trustpilot 05th July 2017
"Brilliant company to deal with. excellent service" By Keith Cocker via Trustpilot 05th July 2017
"Amazing service and quick delivery." By Mark Carlson via Trustpilot 05th July 2017
"Excellent Product and Service.Seamless checkout process. Fast delivery. Would definitely recommend and will use again in the future.." By Chrissie Jobson via Trustpilot 13th July 2017
"Excellent as always. I've bought a number of items from Gear4Music and they have always been outstanding. Excellent customer service, speedy delivery and more than reasonable prices. Would happily recommend to anyone." By Chris Jagger via Trustpilot 13th July 2017
I have purchased many things from Gear4music such a wide selection to choose from, good service great site By Robin Sherlock Via Trustpilot 28th of July 2017
Arrived next day, daughter very pleased with present Thank you. By Alida Royce 28th July vai Trustpilot
Excellent service, very prompt, and no hassles. By Bill Lunney via Trustpilot 28th July 2017
"Excellent once again. Order dispatched promptly and unbeatable prices.." By Denis Hook Styles via Trustpilot 21st August 2017.
"Fantastic service and excellent communication.." By vladimir Srdanovic via Trustpilot 21st August 2017.